Privacy Policy

1. Introduction

This Privacy Policy explains how I collect, use, and protect any personal data you provide when using my services or contacting me.

I am committed to ensuring your privacy is protected and comply with the UK General Data Protection Regulation (UK GDPR).

2. What Data I Collect

I may collect the following information:

• Full name

• Email address

• Phone number

• Business name and address

• Project details and preferences

• Payment information (via invoicing software or bank transfer)

• Any other information you choose to provide

3. How I Collect Your Data

I collect data when you:

• Contact me via email or my website

• Fill in a contact form

• Book a call (e.g. via Calendly or zoom)

• Work with me on a project

4. Why I Collect Your Data

I use your data to:

• Respond to enquiries

• Provide virtual assistant services

• Manage projects and communicate with you

• Send invoices and manage payments

• Keep internal records

• Comply with legal obligations

5. Lawful Basis for Processing

Under the UK GDPR, I rely on the following lawful bases:

• Consent – when you voluntarily provide data via contact forms

• Contract – to fulfil my services once you become a client

• Legal obligation – for tax and accounting purposes

• Legitimate interests – to operate and grow my business

6. How Your Data is Stored

Your data is securely stored using trusted platforms, which may include:

• Gmail (email)

• Google Drive (documents)

• CRM tool

• Accounting tool (Xero/Zoho)

• Calendly (scheduling)

• Other tools you use

All platforms used are GDPR-compliant and data is encrypted where applicable.

7. Data Sharing

I do not sell or rent your data.

I may share data with third parties only when necessary to:

• Deliver my services (e.g. invoicing or scheduling tools)

• Comply with legal or tax obligations

• Use secure, GDPR-compliant service providers

8. How Long I Keep Your Data

I retain personal data only as long as necessary. This typically means:

• Enquiry data: up to 12 months

• Client data: up to 6 years (for legal/tax reasons)

You may request deletion at any time, unless I am legally required to retain it.

9. Your Rights

Under GDPR, you have the right to:

• Access your data

• Correct inaccurate data

• Request deletion

• Restrict or object to processing

• Lodge a complaint with the ICO

To exercise any of these rights, email me at laurenpaige-va@outlook.com

10. ICO Registration

I am registered with the Information Commissioner’s Office (ICO):

Registration Number: ZC089936

You can verify this at https://ico.org.uk

11. Contact

If you have any questions about this policy, contact:

laurenpaige-va@outlook.com